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Effective Date: May 27, 2026

Welcome to Rittinger Heating & Air.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our advertisements, submit forms, request services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name

• Phone number

• Email address

• Service address

• ZIP code

• Appointment details

• HVAC system information

• Any information you provide through forms, chats, calls, or messages

We may also automatically collect certain technical information when you use our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Website activity and interactions

• Cookies and tracking data

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2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing HVAC services

• Scheduling appointments

• Responding to inquiries

• Sending estimates and invoices

• Customer support

• Improving our website and services

• Marketing and advertising

• Sending promotional offers or updates

• Following up regarding service requests

• Preventing fraud and unauthorized activity

• Complying with legal obligations

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3. SMS & Communication Consent

By submitting your information through our website, advertisements, or contact forms, you consent to receive communications from us via:

• Phone calls

• Text messages (SMS)

• Emails

These communications may include:

• Appointment confirmations

• Service reminders

• Follow-ups

• Promotional offers

• Customer support messages

Message and data rates may apply.

You may opt out of marketing communications at any time by:

• Replying “STOP” to text messages

• Unsubscribing from emails

• Contacting us directly

Consent to receive marketing messages is not a condition of purchase.

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4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to:

• Improve user experience

• Analyze website traffic

• Measure advertising performance

• Personalize content and ads

This may include the use of tools such as:

• Meta Pixel

• Google Analytics

• Google Ads

• Third-party remarketing services

You can disable cookies through your browser settings; however, some parts of the website may not function properly.

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5. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

• CRM and scheduling software providers

• Payment processors

• Marketing platforms

• Advertising partners

• Service technicians and contractors

• Legal or regulatory authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

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6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

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7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Accessing your data

• Correcting inaccurate information

• Requesting deletion of your information

• Opting out of marketing communications

• Requesting information about how your data is used

To exercise any of these rights, contact us using the information below.

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8. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those third parties.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

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10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

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11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

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Rittinger Heating & Air

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Phone:408 800 7438

Email: office@rittingerhvac.com

Website: www.rittingerhvac.com

 

12. California Privacy Notice (If Applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected

• The right to request deletion of personal information

• The right to request disclosure of data-sharing practices

• The right not to be discriminated against for exercising privacy rights

To submit a privacy-related request, contact us using the information above.

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13. Meta & Advertising Disclosure

This website may use Meta (Facebook and Instagram) advertising tools, including the Meta Pixel, to measure ad performance and improve marketing campaigns.

By using our website, you acknowledge that certain website activity may be shared with advertising platforms for analytics and remarketing purposes.

You can manage your advertising preferences directly through your social media platform settings.

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14. Consent

By accessing our website, submitting forms, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.